DataEQ has published its second South African ISP Sentiment Index, revealing how seven of the country’s data-only internet service providers compare in the eyes of consumers
Despite some positive campaigns, South African consumers expressed significant negativity towards ISPs, with an average industry Net Sentiment of -41.2% making it SA’s least liked industry.
SA's least liked industry
23.5%
Net Sentiment
Report includes:
Why is Supersonic SA's most loved ISP?
Why are ISP’s SA’s most disliked industry?
What topics are driving customer complaints towards ISPs?
How influential are campaigns in driving positivity?
For more information on what factors are driving customer experience & service towards SA's leading banks – download the full report
